TMBA Building Automation Systems

Service Department

About Our BAS Service Desk

24/7 Customer Support

Our department is made of experienced building control engineers & technicians. We’re available 24/7 for emergencies, with no limitations on number of hours or calls. Non-emergency help desk available weekdays 8 am to 5 pm eastern.

Fast Response Time

We’re proud to offer a 4-hour response time guarantee for all service requests, 24/7. We know the importance of maintaining a properly operating building automation system. It can’t wait, and you won’t have to either.

Engineers & Technicians

Our team is knowledgeable, highly-skilled, & professional with deep experience in servicing & repairing BAS equipment. It’s our team’s unique skillset that enables TMBA to repair complex HVAC & BAS failures that others can’t.

Routine Maintenance

Get preventative, on-demand, & emergency maintenance of your building automation system’s hardware and software. In a large facility, this can involve the maintenance of 1000+ points of contact in your system.

BAS Remote Monitoring

Get system monitoring that is fully customized to your automation system. Our continuous monitoring software will watch all the points and sequences in your system to make sure things are working properly.

On-Site Technician Visits

Your system requires regular in-person inspections, surveys, maintenance, replacements, upgrades, & more. Get on-site weekly technician visits to ensure a prompt resolution to any failures in your BAS.

ABOUT TMBA’s
BAS Service AgreementS

If you’re installing a building automation system (BAS/BMS) in a new facility, you might not have considered what comes after the installation & initial setup. The hardware and software that comprises your system is entirely integrated, and there is always a risk of single-point (sensor, thermostat) or system-wide (connectivity, etc.) failures.

TMBA’s BAS Service Agreement ensures that you are preventing, detecting, and addressing your system’s unexpected failures in real-time.

Our service agreements are designed to continually meet the dynamic and changing needs of your business and facilities. By investing in a service agreement you can take complete advantage of the features and functionality your BAS system offers, getting the full value it was designed to deliver.

  • As problems with your BAS arise it might take your facility’s engineer or building manager days, weeks, or months to notice the failure and implement a fix depending on its urgency. The unwanted result of this failure is wasted energy costs, inaccurate reporting, loss of building control, and more.

    Because these systems consist of many integrated points (sensors, thermostats, control panels, etc.) these failures can compound and turn into more serious problems, or an emergency.

  • Having a service agreement with TMBA provides preventative, on-demand, and emergency maintenance of your building automation systems including hardware and software. In a large facility, this can involve the maintenance of 1000+ system points of contact.

  • BAS service agreements with TMBA are an excellent way to maximize the value of your automation systems and building efficiency. Sensors not working? Something looks wrong on a report? Can’t achieve desired results?

    Service contract holders can simply call our help desk, and speak to a highly experienced engineer or technician to get a solution.

  • While TMBA offers contract and non-contract building automation hardware & software servicing, we always recommend service agreements. One great benefit of having a BAS service agreement: priority service. Service agreement customers are given first priority in the event that service is necessary, minimizing system downtime.

CONTACT TMBA Service DEPARTMENT

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